FAQ
Frequently asked questions.
ItalyCloud manages your domain's DNS and professional email: mailboxes, aliases and forwards, spam filtering with quarantine, webmail and autoresponders. Everything is managed from a single client panel, with no software to install.
Yes. The service applies to a domain you already own (even if registered with another provider) or that you will purchase. You can manage DNS and email while keeping your registration wherever you prefer: just point the nameservers, or the individual records, to our servers.
Transferring the registration is not required. To use ItalyCloud DNS and email you can keep the domain with your current registrar and delegate technical management to us through nameservers or DNS records. Transferring the registration remains an option, not a requirement.
The main records: A, AAAA, CNAME, MX, TXT and SRV, with ready-made templates for common cases (email, domain verification, external services). Every change is logged: you can review the zone version history and restore a previous version if something goes wrong. DNSSEC can also be enabled on request.
DNS runs on separate primary and secondary servers, with automatic zone synchronisation. If one node becomes unreachable, the other keeps answering, so your domain stays online.
Domain registration will be available soon. In the meantime you can already entrust us with DNS and email management for a domain you own.
It depends on the plan. The Base plan includes 1 postmaster address plus 4 mailboxes of 5 GB each; the Unlimited plan adds unlimited mailboxes, on top of Base. Each mailbox's used space is shown in the client panel dashboard.
Yes. Every mailbox works with the standard IMAP and SMTP protocols; we publish automatic-configuration settings (Autodiscover) for your domain, so only a few details are needed to connect your mail program. Alternatively, webmail is available in the browser, with nothing to install.
Yes. You can create aliases (extra addresses that deliver to a mailbox) and forwards (to an external address), plus autoresponders for periods of absence. All of it is configured from the client panel.
Incoming mail passes through a spam filter. Suspicious messages are held in a per-domain quarantine, where you can review, release or delete them. For each domain you can choose where suspicious messages go: Junk folder, quarantine, or discard.
The Log in button at the top opens the client area at customer.italycloud.it, where you manage domains, DNS, mailboxes, aliases and quarantine. Login credentials are provided when the service is activated.
DNS management and Base email start at 5.99 euro per year (VAT excluded); the Unlimited plan adds 9.99 euro per year. The updated price list is on the Pricing page.
You can write to info@italycloud.it, available Monday to Friday, 9:00-18:00. The infrastructure is redundant: DNS and email run on separate servers with a backup node.